Effective: January 2024

About Wilder Walks

“Wilder Walks” is an experience of Wilder Pursuits, LLC. Locally owned in San Francisco, CA and licensed to operate throughout California, Wilder Pursuits, LLC operates under special use permits and commercial use authorizations from Point Reyes National Seashore, Stanislaus National Forest, and Yosemite National Park. Contact us if you have any questions regarding these policies.

Participation Policy

Although a deposit is all that’s needed to reserve your spot, your participation is not guaranteed until we have reviewed your signed Participant Agreement and completed Health History, and have approved you. We’re committed to helping you select the trip that best fits your capabilities and to helping prepare you for any trip we offer. However, if we deem you unable to participate after reviewing your Health History form, you will receive a full refund. Forms will be due within one week of your booking and failure to provide completed forms will be treated as a cancellation according to our Cancellation and Refund Policy.

We want everyone to feel confident in their ability to participate fully on each trip. So we expect all participants to have carefully read and feel comfortable with the descriptions of the trip, the route, and the trip difficulty before booking. We also expect you to arrive at the trailhead with the essential personal gear needed based on the conditions of each trip. Don’t worry, we’ll tell you exactly what to bring.

Our trips are meant to be educational and participatory. So we expect all participants to commit to a positive learning environment while on trail. This includes contributing to preparing meals and keeping a clean camp. We also expect all participants to pack, carry, and set up their portion of gear and food supplies.

We reserve the right to remove a participant from an ongoing trip if the guide feels that their continued participation poses a danger or otherwise negatively impacts the experience of other participants. If that happens, no refund will be given.

Payment Policy

Trip cost includes all taxes and fees, but does not include National Park entrance fees (only applicable to Yosemite National Park trips).

Deposits

A $300 deposit is required at the time of booking and is necessary to secure your spot on a trip. Deposits are accepted online 24/7 until trips are full.

Final Payments

You will be issued an invoice for the final payment amount, which can be paid via credit, debit, Apple Pay, PayPal, Venmo, or ACH bank payments. Full payment of your trip is due 60 days prior to your trip start date.

Please contact us if you would like to arrange for a different payment method or to split your payment into chunks. Additional fees may apply.

Cancellation and Refund Policy

Our trips are popular and demand often exceeds supply. Additionally, trip planning and preparation requires significant time and expense. We will always try to work with you to find an equitable solution no matter when you cancel. But to be fair to us and to other people who may wish to sign up, we’ve implemented the following cancellation policy:

If you cancel, or fail to complete required forms for any reason:

More than 90 days from your trip start date: You will be refunded your full deposit and all payments minus a 3% transaction fee.

Within 61-90 days of your trip start date: You will be refunded all payments minus your $300 deposit.

Within 30-60 days of your trip start date: You will be refunded 50% of the cost of your trip.

Less than 30 days before your trip start date or after your trip has started: You will be issued a credit equal to 50% of your paid trip cost that you can apply to a different trip within 12 months from your original trip start date. No cash refund will be provided.

If we reschedule or cancel your trip for any reason:

We will always make every reasonable effort to deliver the trip you signed up for. However, we reserve the right to postpone or cancel your trip for any reason. If we do, you have options:

• Transfer your payment to another trip within 12 months, subject to availability and our discretion. If the trip you transfer to costs more, you will be expected to pay the difference. If it costs less, we will refund the difference to you.

• Receive a full refund, unless the trip has already begun. If the trip is rescheduled or canceled on or after the start date, then you will receive a credit for your trip cost that you can apply to another trip within 12 months.

If we refuse to allow your participation according to our Participation Policy:

After a review of your required forms: You will be refunded in full.

After the first preparation session or after the start of a trip: No refund will be given.

Transfer Policy

If you would like to transfer to a different trip or trip date more than 90 days from your original trip start date, no fees will apply. If you would like to transfer less than 90 days from your original trip start date, the Cancellation and Refund Policy will apply.

In lieu of cancellation, you can transfer your trip to a friend or family member without fees or penalties, subject to our approval.

Weather, Conditions, Unsafe Acts of Nature

When venturing into the wild, unknown trail conditions, unpredictable acts of nature, and weather of all types are possible and should be expected. Your guide is trained in risk management and minimization and will always prioritize the group’s safety above all else. We will do everything possible to prepare you for the expected conditions prior to and during your trip. Your trip will continue regardless of expected or unexpected conditions so long as your guide determines that it is safe to do so. Do not expect a cancellation or postponement due to inclement weather or conditions. This is also true for inaccessible trails or routes, or any other unsafe act of nature including forest fires.

Due to climate change, the risk of high-intensity forest fires and unhealthy air quality is increasing. We will never start or continue a trip that would be unsafe due to a nearby active fire. However, trips will still run even if the air quality is diminished unless the air quality index (AGI) at a nearby monitoring station averages 150+ for the week prior to the trip AND the conditions are not expected to improve based on known projections or forecasts.

If weather, trail conditions, or unsafe acts of nature necessitate modification, your guide will make every reasonable effort to maintain the quality of your experience after ensuring the safety of the entire group.

If we cancel or postpone for any reason, then our Cancellation and Refund Policy will apply.

Gear Damage Policy

Normal wear and tear is to be expected. We may even have opportunities to teach gear repair, and some of the gear we use may have been previously repaired. However, any damage to any gear due to gross negligence may incur additional charges up to the cost of total gear replacement.

COVID Policy

As with all other aspects of our trip design, policies, and execution, the safety of our participants and guides is the first priority. These policies are continuously reviewed and updated according to local and national guidance.

Vaccinations:

Vaccinations are encouraged but not required.

Testing:

Any participant, including guides, will be required to take a test on the first day of their trip if they are symptomatic or have been exposed within the past five days. If a participant or guide tests positive, they will not be allowed to participate and it will be treated according to our Cancellation and Refund Policy.

Travel Insurance

Stuff happens that we can’t always anticipate. That’s why they make insurance. If you’re uncomfortable with the financial risk of these policies or just want peace of mind, we highly recommend that you purchase travel insurance as soon as you book a trip.

Privacy Policy

We will never sell any of your personal information. If you opt-in to receive updates from us, we may use your personal information to communicate with you. If you complete a post-trip evaluation, we will use the information you share to improve our offerings. If you give us consent to use a testimonial or review, we may use it for marketing purposes. The information you provide on your Health History form will only be shared with your guide for your safety and it may also be shared with other medical personnel in the event of an incident.

Wilder Walks may take photographs and/or videos of participants while on trips. As outlined in the required Participant Agreement, Wilder Walks may use these photographs and/or videos for promotional or commercial use without compensation to any participant.